FAQ

Find quick answers to common questions about our products, orders and policies.

ORDERS

HOW DO I PLACE AN ORDER?

Browse our collection at runoir.co, select your style and colorway and click Add to Cart. Complete your purchase through our secure checkout.
CAN I MODIFY OR CANCEL MY ORDER?

Orders cannot be modified or cancelled once placed. Please review your order carefully before completing checkout.
WILL I RECEIVE AN ORDER CONFIRMATION?

Yes. You will receive an order confirmation to your email address once your order is successfully placed.

SHIPPING

DO YOU OFFER CASH ON DELIVERY?

Yes. Cash on delivery is available islandwide across Sri Lanka. Simply select COD at checkout and your order will be delivered to your door. Payment is collected upon delivery.
HOW MUCH IS DELIVERY?

Free. Every order ships free islandwide across Sri Lanka.
WHERE DO YOU DELIVER?

We deliver islandwide across Sri Lanka.
HOW LONG DOES DELIVERY TAKE?

Orders are processed within 1 to 2 business days. Delivery typically takes 2 to 4 business days depending on your location.
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

You will receive a confirmation once your order has been dispatched. For updates contact us at info@runoir.co or reach us at @runoir.co on Instagram.

RETURNS AND WARRANTY

WHAT IS YOUR RETURN POLICY?

We accept returns within 7 days of delivery. Items must be unworn and returned in their original condition with all tags, protective materials and packaging included. This means the case, cleaning cloth and all contents must be returned in perfect condition. Contact us before sending anything back. Items returned without prior approval will not be accepted.
HOW DO I INITIATE A RETURN?

Contact us at info@runoir.co before sending anything back. Once approved we will provide return instructions.
DO YOU ACCEPT RETURNS ON SALE ITEMS?

We do not accept returns on items purchased during a promotional period.
DO YOU OFFER A WARRANTY?

All Runoir frames come with a 6 month warranty against manufacturing defects and material faults. This covers issues that arise from how the frame was made, not from how it was used. Damage resulting from misuse, accidents, wear and tear or improper handling is not covered. To make a warranty claim contact us at info@runoir.co with your order number and photos of the defect. Approved claims are resolved with store credit to the value of your original purchase.
HOW LONG DO REFUNDS TAKE?

Once your return is received and inspected we will notify you of the outcome. If approved, your refund will be processed to your original payment method or as store credit within 5 to 7 business days.

PRODUCT

WHAT MATERIAL ARE THE FRAMES MADE FROM?

Runoir frames are crafted from high quality lightweight materials selected for each drop. Drop 01 frames are made from polycarbonate. Frame material details for each drop are listed on the individual product pages under Frame Details.
DO THE LENSES OFFER UV PROTECTION?

Yes. All Runoir lenses offer UV400 protection blocking 99.9% of UVA and UVB rays.
HOW DO I CARE FOR MY FRAMES?

Use the microfibre cleaning cloth included in your package to clean the lenses. Avoid harsh chemicals or abrasive materials. Store your frames in the hard case when not in use.

PACKAGING

WHAT COMES WITH MY ORDER?

Every Runoir order includes your frames, a protective matte black matchbox sleeve, rigid tray box with creme interior and ribbon pull, triangular magnetic hard case, microfibre drawstring pouch, cleaning cloth, Certificate of Authenticity and a thank you card.
IS THE PACKAGING REUSABLE?

Yes. The hard case and drawstring pouch are designed for ongoing use to protect and store your frames.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards via PayHere. Cash on Delivery and installment payments through Koko are also available.
CAN I PAY IN INSTALLMENTS?

Yes. Installment payments are available through Koko at checkout. Split your purchase into three equal payments with zero interest.
IS MY PAYMENT INFORMATION SECURE?

Yes. All card payments are processed securely through PayHere. We do not store your card details.

CONTACT

HOW DO I CONTACT RUNOIR?

Reach us at info@runoir.co or through our contact page at runoir.co/pages/contact. You can also find us on Instagram and TikTok at @runoir.co. We aim to respond within 2 business days, Monday through Friday.