Refund policy

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We accept returns within 7 days of delivery. Items must be unworn and returned in their original condition with all tags, protective materials and packaging included. This means the case, cleaning cloth and all contents must be returned in perfect condition. Contact us before sending anything back. Items returned without prior approval will not be accepted.

Return shipping costs are the responsibility of the customer and will not be covered by Runoir.

All purchases made during a promotional period are final and cannot be returned.

All Runoir frames come with a 6 month warranty against manufacturing defects. To make a warranty claim contact us at info@runoir.co with your order number and photos of the defect. Approved warranty claims will be resolved with a store credit to the value of the original purchase. Store credit is valid for 12 months from the date of issue.

Once your return is received and inspected we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5 to 7 business days.

Please note that slight variations in lens color due to screen settings or lighting are not considered manufacturing defects.

For any questions reach us at info@runoir.co or on Instagram at @runoir.co